For the last 8 years this is

WHAT WE DO

Fixing issues and broken experiences to enable achieving customers' objectives.
Example activities:
  • Increasing usability of key features
  • Removing obstacles and dead-ends in customer journey
  • Prioritizing and highlighting the most valuable features for customers
  • Changing style of communication between business and customers
Improving the end-to-end customer journey to facilitate seamless and coherent way of interaction between customers and your business.
Example activities:
  • Aligning style of communication across marketing channels and touchpoints
  • Improving filtering of non-qualified leads
  • Improving onboarding experience
  • Lowering abandonment rate of Sales Funnel
Optimizing pricing based on customer groups, feature usage and its adoption, Reducing a mental load of understanding the product, its flows and value for customers, Reducing time to value, Streamlining flows across product, sales & marketing funnels
Example activities:
  • Optimizing pricing based on customer groups, feature usage and its adoption
  • Reducing a mental load of understanding the product, its flows and value for customers
  • Streamlining flows across product, sales & marketing funnels
  • Reducing time to value
Automated tailoring product experience to different customer base, Personalization & customization without increased expenses, Creating authentic relationship between business and customers, Creating additional value across touchpoints & product flows
Example activities:
  • Creating additional value across touchpoints & product flows
  • Automated tailoring product experience to different customer base
  • Creating authentic relationship between business and customers
  • Personalization & customization without increased expenses