For the last 8 years this is

WHAT WE DO

We conduct strategy workshop an based on established priorities, we fix, connect, optimize and design experiences for your customer that improve churn.

Increasing usability of key features , removing obstacles and dead-ends in customer, Prioritizing and highlighting the most valuable features for customers across product & marketing channels journey across touchpoints

1. Fixing experiences

Fixing issues and broken experiences at specific customer touchpoints to enable achieving customers' objectives.

Example activities:
  • Increasing usability of key features
  • Prioritizing and highlighting the most valuable features for customers across product & marketing channels
  • Removing obstacles and dead-ends in customer journey across touchpoints
Aligning style of communication between business and customers across marketing channels and touchpoints, Improving filtering of non-qualified leads, Lowering abandonment rate of Sales Funnel

2. Connecting experiences

Improving end-to-end customer journey to enable seamless and coherent interactions between customers and your SaaS.

Example activities:
  • Aligning communication across marketing channels and touchpoints
  • Improving filtering of non-qualified leads
  • Lowering abandonment rate of Sales Funnel
  • Improving onboarding
Optimizing pricing based on customer groups, feature usage and its adoption, Reducing a mental load of understanding the product, its flows and value for customers, Reducing time to value, Streamlining flows across product, sales & marketing funnels

3. Optimizing experiences

Optimize existing experiences to make them easier, more pleasant and more valuable from your customers' point of view.

Example activities:
  • Optimizing pricing based on customer groups, feature usage and its adoption
  • Reducing a mental load of understanding the product, its flows and value for customers
  • Streamlining flows across product, sales & marketing funnels
  • Reducing time to value
Automated tailoring product experience to different customer base, Personalization & customization without increased expenses, Creating authentic relationship between business and customers, Creating additional value across touchpoints & product flows

4. Designing experiences

Designing unique experiences to gain competitive advantage, dazzle customers and make them advocates of your SaaS.

Example activities:
  • Creating additional value across touchpoints & product flows
  • Automated tailoring product experience to different customer base
  • Creating authentic relationship between business and customers
  • Personalization & customization without increased expenses

See how we work Contact us

Who are we

We help B2B SaaS businesses with 1M$+ ARR reduce churn by optimizing customer experience (CX) across digital touchpoints and beyond.

What we do

We fix, connect, optimize and design unique experiences for B2B SaaS business to help them achieve repeatable, scalable & profitable growth model.