For the last 8 years this is

WHAT WE DO

We conduct strategy workshop and based on established priorities, we fix, connect, optimize and design experiences for your customer that improve LOGO and net revenue churn.

Fixing issues and broken experiences to enable achieving customers' objectives.

1. Fixing experiences

Fixing issues and broken experiences at specific customer touchpoints to enable achieving customers' objectives.

Example activities:
  • Increasing usability of key features
  • Removing obstacles and dead-ends in customer journey
  • Prioritizing and highlighting the most valuable features for customers
  • Changing style of communication between business and customers
Improving the end-to-end customer journey to facilitate seamless and coherent way of interaction between customers and your business.

2. Connecting experiences

Improving the end-to-end customer journey to facilitate seamless and coherent way of interaction between customers and your business.

Example activities:
  • Aligning style of communication across marketing channels and touchpoints
  • Improving filtering of non-qualified leads
  • Improving onboarding experience
  • Lowering abandonment rate of Sales Funnel
Optimizing pricing based on customer groups, feature usage and its adoption, Reducing a mental load of understanding the product, its flows and value for customers, Reducing time to value, Streamlining flows across product, sales & marketing funnels

3. Optimizing experiences

Optimize existing experiences to make them easier, more pleasant and more valuable from your customers' point of view.

Example activities:
  • Optimizing pricing based on customer groups, feature usage and its adoption
  • Reducing a mental load of understanding the product, its flows and value for customers
  • Streamlining flows across product, sales & marketing funnels
  • Reducing time to value
Automated tailoring product experience to different customer base, Personalization & customization without increased expenses, Creating authentic relationship between business and customers, Creating additional value across touchpoints & product flows

4. Designing experiences

Designing unique experiences to gain competitive advantage, dazzle customers and make them advocates of your SaaS.

Example activities:
  • Creating additional value across touchpoints & product flows
  • Automated tailoring product experience to different customer base
  • Creating authentic relationship between business and customers
  • Personalization & customization without increased expenses

See how we work Contact us

Who are we

We help B2B SaaS businesses improve LOGO & revenue churn by optimizing customer experience (CX) across digital touchpoints and beyond.

What we do

We optimize Customer Experience for B2B SaaS businesses to help them achieve negative net revenue churn and build repeatable, scalable & profitable growth model.