HOW WE WORK
Based on churn-centric customer experience framework we establish prorities throughout the strategy workshops and then design solutions with customer-center methodologies.
CHURN-CENTRIC CX
Churn is a complicated beast.
Improving churn requires hollistic approach because it's interconnected to almost every aspect of your SaaS business.
No one simply "reduces churn" by approaching one thing.
That's why we devised churn-centric customer experience framework and figured out 4 interconnected levels of engagement that influence overall logo & net MRR churn.
OUR PROCESS
Following the design process is the simplest way to achieve success.
Throughout the years, we developed and tested our approach to design to maximize efficency and predictability of the results.
Click below to get familiar of how we work.
1. What is the thing?
Everything starts with a dialogue.
This is the space to get to know each other and learn how we can together work towards your goals.
Next, we walk you through our process and together decide if we're moving forward with the project.
2. Building the right things.
This is the most important step in every project.
Through discovery sessions and the usage of critical and analytical thinking methods, together we determine what solutions serve your goals, customers and brand.
3. Building things right
Once we found the right solutions and valitade them with real users, we can design what you and your customers really need.
If necessesary, we connect you with our trusted specialist to assist you in activities we're not specialized in.