We help B2B SaaS businesses with 1M$+ ARR...

hit negative NET revenue churn by optimizing customer experience (CX) across digital touchpoints and beyond.

We are Briefmonkey.

Future-oriented remote strategy & design consultancy focused on helping B2B oriented SaaS businesses achieve repeatable, scalable & profitable growth model while minimizing risk related to exponential scaling.

Learn how we do it

Our approach to reducing churn

CHURN-CENTRIC CX

Reducing churn requires hollistic approach because it's interconnected to almost every aspect of your SaaS business.

Churn is a complicated beast.

Improving churn requires hollistic approach because it's interconnected to almost every aspect of your SaaS business.

No one simply "reduces churn" by approaching one thing.

That's why we devised churn-centric customer experience model and figured out 4 interconnected levels of engagement that influence overall logo & net MRR churn.

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We believe in the work-life integration

We discovered that exposing ourselves to new places, people and experiences contribute to our work and makes us happy.

That's why we work remotely from various places since 2013.

Get familiar with our values

One of our most interesting projects

FEATURED PROJECTS

IQ-CRM ERP/CRM - SaaS application

IQ-CRM ERP/CRM - SaaS application

Rebuild and redesigning ERP/CRM system for mid-sized companies

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Digital UX course for Coders Lab

Digital UX course for Coders Lab

Co-creating digital user experience course for the biggest IT school in Poland - Coders Lab;

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See all of our projects

Companies we have worked with Our clients

  • Mateusz was a key member of the team responsible for creating the Digital UX course at Coders Lab. Throughout the remote collaboration, he showcased his cross-disciplinary knowledge in business, design & strategy. His deep understanding of the UX field and ability to receive and incorporate feedback facilitated the creation of tangible solutions.
  • During many years of cooperation, we successfully completed over a dozen projects. They are always available, have excellent communication skills and are willing to share their knowledge. Working with them is a pleasure!
  • Passionate approach to marketing based on knowledge and experience. Good communication and after-sales services. Very helpful, I can truly recommend them.
  • Reliable, quickly and on time! Sincere engagement in projects, good communication and organization. A company worth recommending. 
  • Company with a creative spark. Great ideas, meeting deadlines and great attention to details.
Contact Us

Who are we

We help B2B SaaS businesses with 1M$+ ARR reduce churn by optimizing customer experience (CX) across digital touchpoints and beyond.

What we do

We fix, connect, optimize and design unique experiences for B2B SaaS business to help them achieve repeatable, scalable & profitable growth model.