How is CX optimization the answer to churn improvement.
Customer Experience (CX) at its core takes hollistic care about customers. It makes them appreciated confident, grateful, happy, respected and valued.
Since churn is interconnected to almost every aspect of your SaaS business, holistic approach as our proprietary Churn-centric Customer Experience optimization is the best way to increase bottom line revenue.
Simply put - doing CX optimization is like growth hacks on steroids.
We know you want exponential growth
Achieving repeatable, scalable & profitable growth model is much easier with great Customer Experience.
The biggest benefits of great CX
300%+ ROI of CX optimization
Very few organizations can afford to ignore this.
But in reality 86% of businesses are behind customer needs and expectations.
Maybe that's why 68% of SaaS are going to invest in CX next year.
20%+ increased MRR
Companies that invests in CX report seeing increased revenues by at least 20% (40% of companies), a better financial performance than their competitors (38%) and improved sales cycles (37%) within 12 months since optimization.
The overall state of CX in SaaS space shows that 50% of companies aren't better than their competitors.
Not grabbing this opportunity leaves your customers unsatisfied, and competitors more than willing to fill this void.
Achieving net negative churn
Customers who felt valued, 92% plan to stay with the brand, 88% plan to increase spending with the brand, and 91% will advocate for the brand.
These behaviors influence retention and expansion revenue which are crucial in competitive market.
Mateusz was a key member of the team responsible for creating the Digital UX course at Coders Lab.
Throughout the remote collaboration, he showcased his cross-disciplinary knowledge in business, design & strategy.
His deep understanding of the UX field and ability to receive and incorporate feedback facilitated the creation of tangible solutions.
During many years of cooperation, we successfully completed over a dozen projects.
They are always available, have excellent communication skills and are willing to share their knowledge.
Working with them is a pleasure!
Dr. Wolfgang Reiterer
Passionate approach to marketing based on knowledge and experience.
Good communication and after-sales services. Very helpful, I can truly recommend them.
Bueller & Frye
Reliable, quickly and on time!
Sincere engagement in projects, good communication and organization. A company worth recommending.
Company with a creative spark. Great ideas, meeting deadlines and great attention to details.