Increasing usability of key features , removing obstacles and dead-ends in customer, Prioritizing and highlighting the most valuable features for customers across product & marketing  channels journey across touchpoints

We fix, connect, optimize and design the customer experience (CX) across digital touchpoints and customer journey to improve LOGO & net MRR churn.

Request free CX audit (650$ value)

How many tactics and growth hacks have you tried to improve churn?

It doesn't have to be like this.

Increasing usability of key features , removing obstacles and dead-ends in customer, Prioritizing and highlighting the most valuable features for customers across product & marketing  channels journey across touchpoints
Aligning style of communication between business and customers across marketing channels and touchpoints, Improving filtering of non-qualified leads, Lowering abandonment rate of Sales Funnel

How is CX optimization the answer to churn improvement.

churn-blue.png

We know you want exponential growth

Maybe that's why 68% of SaaS are going to invest in CX next year.

Very few organizations can afford to ignore this.

But in reality 86% of businesses are behind customer needs and expectations.

Maybe that's why 68% of SaaS are going to invest in CX next year.

Companies that invests in CX report seeing increased revenues by at least 20% (40% of companies)

Companies that invests in CX report seeing increased revenues by at least 20% (40% of companies), a better financial performance than their competitors (38%) and improved sales cycles (37%) within 12 months since optimization.

The overall state of CX in SaaS space shows that 50% of companies aren't better than their competitors.

The overall state of CX in SaaS space shows that 50% of companies aren't better than their competitors.

Not grabbing this opportunity leaves your customers unsatisfied, and competitors more than willing to fill this void.

Customers who felt valued, 92% plan to stay with the brand, 88% plan to increase spending with the brand, and 91% will advocate for the brand.

Customers who felt valued, 92% plan to stay with the brand, 88% plan to increase spending with the brand, and 91% will advocate for the brand.

These behaviors influence retention and expansion revenue which are crucial in competitive market.

Companies we have worked with Our clients

  • Mateusz was a key member of the team responsible for creating the Digital UX course at Coders Lab. Throughout the remote collaboration, he showcased his cross-disciplinary knowledge in business, design & strategy. His deep understanding of the UX field and ability to receive and incorporate feedback facilitated the creation of tangible solutions.
  • During many years of cooperation, we successfully completed over a dozen projects. They are always available, have excellent communication skills and are willing to share their knowledge. Working with them is a pleasure!
  • Passionate approach to marketing based on knowledge and experience. Good communication and after-sales services. Very helpful, I can truly recommend them.
  • Reliable, quickly and on time! Sincere engagement in projects, good communication and organization. A company worth recommending. 
  • Company with a creative spark. Great ideas, meeting deadlines and great attention to details.